For any reason, customers can return the order, entirely or partially. pietcollection.org accepts exchanges or
refund within 14 days from the receipt of the merchandise.
Items must be returned in the same original conditions, neatly packed and with the return tag still attached.
Please note that we can only exchange an item for the same article in a different size or color.
The new size/color will be dispatched as soon as we have received the article that is to be exchanged.
Please note that we can only accept exchanges from the country which the shipment was sent to.
Stating the order number, reason for return and whether it’s a request for product exchange or a refund.
The customer will then receive an email with a return instructions.
Please follow the instructions given by the customer care team while sending your return back to Piet avoiding any discrepancy.
Item/s that will not match Piet’s return policy will not be taken into consideration and send back to the customer at his own cost.
The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.)
The item/s must be unharmed, not worn or altered and must have all original security seals still attached.
If the item does not fit these requirements the item will not be accepted and will be sent back to
the customer at their own cost.
Authorized returns must be shipped using the carrier suggested by Piet in the email providing the return instructions.
An item can only be exchanged once.
All products are checked at the warehouse for any faults. However, if a customer receives an
item not in the original state please contact email@example.com.
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that
items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be
considered faulty. If your item is faulty when you receive it, you can return it for a refund within 7 days from the date you received it.
We have made every effort to display the colors of our products that appear on pietcollection.org as accurately as possible.
However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a color will be completely accurate.